CANCELLATION AND RETURN POLICY

Cancellations

You can only cancel your order if it has been made through Fheel’s platform. Therefore, we do not recognise, in any case, other way to request a cancellation different to that of the platform.

Duplicated Campaigns

In the case you have made duplicated orders by mistake or due to the system or network bad running, please let us know about it at info@fheel.com as soon as possible in order to cancel them.

Fraudulent Orders

Fheel has tools to immediately detect any sign of fraudulent orders. All orders detected as fraudulent will be immediately cancelled and the user responsible will be expelled.

Security Control

As part of our efforts to protect the interests of both parties, the brand and the influencer can be required to provide additional information and/or documentation at any time to confirm the veracity of the order and the influencer’s reputation.

Once required the documentation, if it is not provided within the following 24 hours, the campaign will be automatically cancelled. 

Termination Policy

If you want to terminate the contract signed with our company, you will have 14 days to do that without any explanation.

The termination period will expire 14 natural days after the date on which the contract was signed.

To exercise the termination right, you will have to notify your decision for the contract termination by sending an unequivocal statement to info@fheel.com.

To comply with the termination period, the communication related to the exercise of your right must be sent before the expiration of the corresponding period.

In case of termination, we will refund you all the amounts you have paid without any inappropriate delay and, in all events, at the latest 14 natural days after the date you inform us about your decision to terminate the present contract.

We will pay said reimbursement by using the same payment method used for the initial transaction, and no expense will be incurred in no case as consequence of the reimbursement.

Notwithstanding the aforementioned, in case of termination, Fheel can request reasonable management and administration expenses and those which it has incurred as consequence of the hiring request, which appear in the previous hiring of services.